The purpose of this policy is to outline and describe the manner in which we handle the privacy of our
time-to-time, to meet the recent practices of privacy and the updated laws.
By establishing this policy, Paymob aims to create a standardized, reliable, and secure environment that
should smooth our business operations and Your experience through the Platform.
This Policy explains your privacy rights regarding how we collect, use, disclose, share, protect and
safeguard your Personal Data (as defined below) when you visit our Platform or use our payment gateway.
should be applied:
- “Cookies” cookies are files with small amount of data, which might include an anonymous unique
identifier. Cookies are sent to Your browser from our Platform and stored on Your computer's hard
- “Employee” means, any employee of Paymob or any of its affiliates, sister company(ies) and parent
- “Paymob” or “We” means Accept Technologies Private Limited, a private limited company duly incorporated
under the Laws of Pakistan under Corporate Unique Identification No. 0192440. and whose registered
business address is A-103 & 104, Fortune Towers, 43/1-B, Block 6, PECHS, Shahra-e-Faisal, Karachi,
- “Personal Data” means, your information and/or data that might enable Paymob to identify your
personality and that are required to enable Paymob to provide You with its services, to the extent
stipulated under the Egyptian Personal Data Law.
- “Platform” means, https://paymob.com/en, that is owned, managed, and operated by Paymob.
personal or juristic person’s Personal Data which gathered in its operations as it currently exists or as
it existed or amended by the sole discretion of Paymob at any time during which any Personal Data was
collected or processed in connection with the operations.
This Policy between Paymob and You constitute our commitment to Your privacy on our Platform. It is
designed to provide information regarding our privacy practices and help you understand how we handle your
We retain Personal Data in an identifiable format for at least 365 days for our business purposes and to
fulfil our legal or regulatory obligations. We may retain Personal Data for longer periods if it is in our
legitimate business interests and required to comply with applicable laws and practices. We will continue to
If there any exception request for a specific point in this policy. This request will pass through internal
exception process for Paymob, and You will be informed through any means of communication with such
Such exception to this policy must be approved by the security team within Paymob in advance and you will
be informed with such details of such exception request and its purpose within four days as it is approved
by the security team.
account on or using/accessing the Platform through Your account, you hereby acknowledge that:
Paymob through the Platform and/or accessing the Platform before and/or after we implement any updates
address provided to Paymob, or by placing a prominent notice on the Platform.
We use our customers Personal Data to a reasonable extent for the provision of our services. You
and applicable laws.
While Your usage to the Platform, we may ask You to provide us with certain personally identifiable
information that could be used to contact or identify You. Personally identifiable information may
include, but is not limited to, Your Personal Data, your computer's Internet Protocol
("IP") address, browser type, browser version, the pages of our Platform that You visit, the
time and date of the visit, the time You spent on those pages and other statistics. In addition, we may
use third party services such as Google Analytics that collect, monitor, and analyse this. You,
irrevocably, acknowledge and accept the usage of third-party(ies) services in the provision of our
You, irrevocably, acknowledge and agree that we use "cookies" to collect information. You
could be able to instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent.
However, if You do so, you might not be able to use some portions of our Platform.
Paymob is committed to secure Your data and keep it confidential at all times. Paymob has been doing all
in its powers and authorities to prevent data theft, unauthorized access, and disclosure by implementing
the latest technologies and software as applicable and acceptable with the Egyptian laws, which help us
safeguard all the information We collect online.
We, hereby, confirm that all credit and/or debit cards details, and personally identifiable information
would not be stored, sold, shared, rented, or leased to any third parties.
Some of the advertisements You might see on the Platform are selected and delivered by third parties,
such as ad networks, advertising agencies, advertisers, and audience segment providers. These
third-party(ies) might collect information about You and Your online activities, either on the Platform or
on other websites, through Cookies, web beacons, and other technologies in an effort to understand Your
interests and deliver to your advertisements that are tailored to Your interests. You acknowledge and
agree that We do not have access to, or control over, the information these third parties may collect. If
You click on a third-party link and/or advertisements, you might be directed to that website, and those
external websites are not operated by Paymob. Therefore, Paymob assumes no responsibility for the content,
privacy policies, or practices of any third-party sites or services or any whatsoever type of illegal
actions that You might be exposed to. You acknowledge and understand that Your use of the third-party(ies)
links and websites is at Your own risk, and that Paymob makes no warranties about the accuracy, integrity,
safety, or legality of the content available thereon.
other applicable policies governing and regulating the Platform, including, but not limited to, this
relation to Your use of the Platform
- You have the legal capacity in accordance with the Egyptian law to accept and be bound by this Privacy
Policy and any other applicable policies governing the Platform, including, but not limited to, this
You understand that use of the services provided by Paymob would result in charges. All charges are due
within the moment of receiving the services, you hereby acknowledge and agree to pay the charges to Paymob
and authorize Paymob to deduct the same during the process of the transaction. You agree and acknowledge
that Paymob shall have the full right, at its sole discretion to amend the charges from time-to-time.
Personal Data Protection
collect, transfer, cross boarder transfer, store and process Your Personal Data provided by You during the
provision of our services. This is to enable Paymob to provide You with a better service and create a
safer environment for its customers. We will retain Your Personal Data for as long as We can for the same
- You authorize and hereby unconditionally agree to receive communications from Paymob in any form
(including push notifications, calls, SMS, emails, etc.) for the purpose of confirming Your transaction,
if any and required. In the event that You no longer want to receive communications from Paymob, you shall
notify Paymob of Your non-acceptance, and Paymob may cease or limit sending any communications upon Your
request, to the necessary extent.
- You agree to provide true, current, and complete information, and in the event that Paymob has
reasonable grounds to suspect that any of Your Personal Data is untrue, inaccurate, not complete, or there
was any abuse of service by any means from You; then Paymob should have the full right to suspend or
terminate Your account and prohibit any and all current or future use of Paymob’s Platform.
- Your personal data should not be retained for a duration longer than that necessary for the fulfilment
of the purpose therefrom and we would erase any Personal Data at our possession upon the satisfaction of
the designated purpose in case of retention of such Personal Data for any legitimate reason and if such
Personal Data should be retained, we would do it in a form that does not allow for identification of Your
- Upon our knowledge of the occurrence of breach to personal data handled by us, we would inform the Data
Protection Centre (the “Centre”) in accordance with the Egyptian applicable laws including, inter alia,
the Egyptian Personal Data Law. You acknowledge and agree that the following information should be shared
with the Centre or any competent authority:
- A description of the nature of the breach, its form, reasons, and the approximate number of personal
data affected and their records.
- The information of the relevant data protection officer, if any.
- The potential consequences of the breach.
- A description of the procedures taken or proposed to be taken in order to address the breach and limit
its negative consequences.
- Documenting any breach or violation of personal data and the rectification procedures undertaken to
address the breach; and
- Providing any documents, information or data requested by the Center.
- You further agree and acknowledge that Paymob should not be liable to You or to any third-party for any
of the following:
You shall defend and hold Paymob and its affiliates, employees, agents, shareholders, and directors
harmless against any claim, action, demands, expenses, and damages, whether actual or consequential of
every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising
regulations and any misleading information/data You may provide, at any time.
You hereby acknowledge and agree to indemnify Paymob, its affiliates and employees from and against all
losses, damages, costs (including, but not limited to, reasonable legal and other professional fees)
expenses any other liabilities incurred by or awarded against Paymob, its affiliates or its employees in
You hereby release Paymob, its officers, employees, agents, and successors from any and all claims,
demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected, and
unsuspected, disclosed, and undisclosed, arising out of or in any way related to Your use of the Platform.
- Damages, or harm from any kind that results from Your access or use of the Platform.
- Any interruption in communication to or from the Platform.
- Any bugs, viruses transferred through the Platform.
- You hereby acknowledge and understand that Paymob may close Your account, restrict Your use permanent or
temporarily or cancel Your registration at any time without providing any reasons, at its sole discretion,
for the purpose of termination for convenience.
- You hereby agree and accept that Paymob shall have the right to cancel Your registration or close Your
account, without the need of any further notices, legal proceedings, or judicial actions, in the following
- You rendered insolvent
rectify same within one day from receiving notice, by any means of communication, of the breach from
Relationship between Parties
partnership, joint venture, agency, employment, or fiduciary relationship of any kind. Further, this Privacy
Policy of Use do not create any agency relationship between Paymob and You.
transfer or sub-contract or purport to assign or transfer or sub-contract to any other person any of Your
Paymob shall have the right to assign, sub-contract or transfer to any of its affiliates, sister companies,
discretion without any need for prior written consent.
No delay or omission by Paymob to exercise any right or power occurring upon any non-compliance or default
by You with respect to this Paymob of Use shall impair any such right or power or be construed to be a
waiver of right. A waiver by Paymob hereto of any of the covenants, or conditions, to be performed by the
other/s should not be construed to be a waiver of any succeeding breach thereof or of any covenant or
condition herein contained. The failure of Paymob to assert a right or enforce an obligation shall not be
deemed a waiver of such right or obligation. No waiver by Paymob for any default of the other under this
character. Any waiver, in order to be valid, should be in writing.
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Governing Low and Dispute Resolution
enforcement, interpretation, or validity thereof shall be finally settled via arbitration according to the
rules of Arbitration of Cairo Regional Centre for International Commercial Arbitration by three (3)
arbitrators appointed in accordance with said rules. The arbitration shall take place in Cairo – Egypt, and
the language of arbitration shall be English. The arbitral award shall be final and binding on You and
Paymob and shall not be subject to appeal.